SUPPORT

Need help with the Echo Pulse app or your membership? Write to us at info@echopulsecommunity.de. Please use the email address of your Echo Pulse account and describe your question as precisely as possible – a screenshot helps. We reply as soon as possible.

Frequently asked questions

I don’t receive the login code.
Check that you entered your email address correctly and look in your spam or junk folder. Wait a minute and request a new code if needed. If it still doesn’t arrive, write to us.

How do I get Premium?
In the app, open the Premium tab and tap the button to unlock Premium. You can also buy a membership on our website. If you already have Premium through a membership, you don’t need a subscription in the app.

How do I cancel my subscription?
In the app: Profile → „Manage or cancel subscription“.
iPhone: Settings → your name → Subscriptions → Echo Pulse Community → Cancel subscription.
Android: Google Play app → your profile picture → Payments & subscriptions → Subscriptions → Echo Pulse Community → Cancel.
Cancel at least 24 hours before the end of the current period. You keep Premium until the end of the period you have paid for. Deleting the app does not cancel the subscription.

I bought Premium but don’t have access.
Make sure you are signed in with the same email address as when you bought it. Then open the Premium purchase page in the app and tap „Restore purchases“. Your Apple ID or Google account must be the same one used for the purchase.

How do I get a refund?
In-app subscriptions are sold by Apple or Google, so refunds are handled by them: for Apple at reportaproblem.apple.com, for Google Play in the Google Play app or at Google Play Help.

I don’t get notifications.
Check that notifications for Echo Pulse are allowed in your device settings. In your profile in the app you can switch news, trade ideas and chat notifications on or off individually.

How do I change my name or profile picture?
Open your profile in the app. Tap your picture to change it, and edit your first and last name directly in the fields below it.

How do I report a message or block a member?
Press and hold the message in the chat and choose „Report“ or „Block“. Please also read our Community Guidelines.

How do I delete my account?
In the app under Profile → „Delete app account“, or see Delete Account.

Legal

Terms of Use · Privacy Policy · Risk Disclosure · Community Guidelines · Legal Notice